These terms apply when you use our booking services via:

• Bookings application(s)
• Website
• Telephone Number(s)
• Social media platforms
• Dedicated taxi butler/taxi booker

1. DEFINITIONS AND INTERPRETATION

“Account” means a customer account to which has been opened by the Company in respect of a particular Customer.

“Account Customer” means any Customer which the Company provides Account Services in respect of a particular Booking and which shall include any representative of the Customer which makes the Booking or uses the Services pursuant to such Booking.

“Account Services” means the Services provided by the Company to an Account Customer, in accordance with clause 4 prior to making any Bookings.

“Booking” means a Customer’s request for Services howsoever communicated to the Company as evidenced by the Company’s records.

“Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business.

“Cancellation Fee” means a fee charged by the Company for the cancellation of the Services by the Customer prior to the booked collection time and after the Passenger Vehicle has departed to fulfil the Booking (whether or not it has arrived at the Collection Address).

“Cash Customer” means a Customer which elects to pay for the Services by cash, which is collected by a Driver, in accordance with clauses 2.2 and 3.2.

“Cash Services” means Services provided by the Driver to the Customer, to be paid for by the Customer to the Driver by way of a cash payment.

“Contract” means a contract for the provision of the Services to the Customer and each such Contract shall incorporate these Terms.

“Charges” means the Company’s charges shown on published literature.

“Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer and any Passengers.

“Company” means LetsRide West Midlands Ltd incorporated and registered in England and Wales with company number 13205145 whose registered office is 16 Highlands Road, Shirley, Solihull, B90 4ND is such of its subsidiaries or associated companies, as is the company which provides the Services pursuant to a Contract and which expression shall, where the context allows, include their respective agents and sub-contractors.

“Credit and Debit Card Services” means Services provided by the Company to the Customer, to be paid for by the Customer to the Company or Driver by way of a credit or debit card payment.

“Customer” means any person(s), firm or company to whom the Company provides Services.

“Driver” means any person who provides their services, for the transportation of Passengers by a Passenger Vehicle, to the Company pursuant to a contract for services.

“Goods” means any goods transported by the Company pursuant to a Contract.

“In Writing” means any written communication including letters, emails and SMS.

“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.

“Drivers Vehicle” means any vehicle provided by a Driver for the carriage of Passengers.

“Price List” means the list maintained by the Company of its Charges relating to the Services from time to time and a current copy of which can be obtained on request.

“Services” means: (a) the carriage or delivery of Goods by courier in the UK; and (b) the delivery of Goods nationally or internationally (together the “Courier Services”) and (c) the transportation of Passengers by car; (together the “Passenger Services”) or any other services agreed in writing between the Company and the Customer from time to time.

 “Terms” means these terms and conditions, as amended from time to time.

“Waiting Time Fee” means a fee charged to the Customer by the Company in accordance with clauses 2.3.5 and 2.4.2 as detailed in the Price List.

2. PASSENGER SERVICES

2.1 Credit and Debit Card Services

Please note that the following clauses shall apply to all Bookings for the Credit and Debit Card Services, which shall include any Booking made by an Account Customer who has elected not to use the Account in respect of that particular Booking.

2.1.1 When making a Booking for the Credit and Debit Card Services, the Customer must elect to pay the Company for the Services either by way of a credit card or a debit card payment, details of which shall be processed by a Driver or by the Company via the Company’s website.

2.1.2 In consideration for the performance of the Credit and Debit Card Services, the Customer shall pay the Charges by way of a credit or debit card payment in accordance with clause 2.1.1.

2.1.3 To use the Card Services facility directly to the office, a minimum £20 per booking is required.

2.1.4 Any amount paid direct to the company is for the cost of the agreed journey(s) only. Any extra charges incurred in extended mileage, car park, clean air zones (CAZ), toll, congestion or waiting time fees that are incurred must be paid direct to the Driver by cash or card on the date of travel.

2.1.5 When making a Booking for the Credit and Debit Card Services, you will automatically receive an automated receipt for your payment. Following your receipt you will receive a full booking confirmation from the Company and this will confirm that your booking is secured. If you do not receive a full booking confirmation, your booking will not be processed.

2.1.6 If a payment by card or other means is declined, the Company reserve the right not to fulfill a booking.

2.1.7 When a card is registered on our booking apps, the app will run a ‘pre-authorisation’ on that card for the amount of £1.01, which is a temporary transaction of ‘held’ fund for fraud prevention. This pre-authorisation transactions reversed or removed for the Customers account within 3-7 business days, depending on the Customer’s bank.

2.1.7.1 When a booking is made via the booking apps, a temporary hold is made on your card before a credit card booking paid in the app. This is used to verify that the funds are available to cover the cost of the booking. The pre-authorisation might be slightly higher than the fare estimation to account for situations where this changes. This hold is cancelled immediately after the booking ends or is cancelled and is returned to you within a period set by your credit card provider: in a range of a couple of minutes to up to 7 days. For any issues related to releasing a pre-authorisation, contact your credit card provider.

Pre-Authorisation is a temporary ‘hold’ made on the passenger’s card (similar to if you hire a car or stay in a hotel). Pre-auth is used for most online payments, protected by Strong Customer Authentication and are paid at the point of sale (consider amazon purchases for example), ride journeys are not paid for in advance. Because of this, we need to initiate a pre-authorisation so that the requirements of SCA can be fulfilled. The pre-authorisation triggers a transaction which allows anti-fraud measures to take place before the trip is completed.

The actual amount of the pre-authorisation is the Estimated Fare + a percentage of the fare estimate. The pre-authorisation amount is more than the estimated journey amount because the fare quoted is just an estimate. The fare in-vehicle may exceed the estimated amount, or the passenger may choose to go via a different point, or change their destination altogether. Taking an additional amount means that in most cases, the actual fare will fall within the pre-authorised amount. Where this happens, any amount over the actual fare will be released at the end of the journey.

2.1.7.2 Releasing pre-auths: When a pre-authorisation is taken, any unused element will be released either (1) at the end of the journey, or (2) if a booking is cancelled by the office or passenger before the driver has arrived. It is important to note that banks can take up to 5 working days to release the preauthorisation hold. The length of time is at the discretion of the bank and is not something that we can influence.

2.1.7.3 In the event of a no-show where a driver has waited at the pickup point for more than 5 minutes, the passengers Credit or Debit card will be charged for the company’s first mile price. This will be processed as a completed journey.

Summary

• The amount that is held is usually the estimated trip cost + a percentage of the estimated fare. Eg. £20 Fare Estimate + 15% = £23 Pre Auth
• The percentage increase is to allow for changes to the original journey which will increase the trip cost
• The App will add a different percentage increase depending on the estimated fare amount.
• For low fare amounts usually less that £5 we would set the pre auth as a fixed amount of around £5
• We do not allow fares over £100 to be processed on card on the app

2.1.7.3 We operate to strict payment card industry (PCI-DSS) guidelines.

2.2 Cash Services

Please note that the following clauses shall apply to all Bookings for the Cash Services, which shall include any Booking made by an Account Customer who has elected not to use the Account in respect of that particular Booking.

2.2.1 When making a booking for Cash Services, the contract shall be made as between the Company, acting as agent for the Driver, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the Driver in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the Driver and the Customer.

2.2.2 In consideration for the performance of the Cash Services, the Customer shall pay the Charges to the Driver (as principal) upon completion of the Services (i.e., upon arrival at the Customer’s destination) or earlier if the Driver shall, at his their absolute discretion, decide.

2.2.3 In respect of Cash Services, payment shall be made in cash sterling, any other currency offered to a Driver will be to the Drivers discretion.

2.2.4 For the avoidance of any doubt the Customer shall not be charged VAT in relation to the payment for any Services.

2.3 Passenger Services – Fees and Charges

2.3.1 The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of booking (the “Original Journey”).  The price estimated by the Company shall be based upon the Company’s chosen route between the Collection Address and the Customer’s destination (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking).   Should the Customer wish to take a specific route (which is different to that taken by the Company) the Company/Driver reserves the right to charge the Customer an additional charge in relation to that Booking.

2.3.2 The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of Booking, as detailed below. Car parking fees, toll, clean air zone (CAZ), congestion charges will also be chargeable to the Customer

2.3.3 The Company shall be entitled to vary the Tariff from time to time and without giving prior notice to Customers.

2.3.4  2.3.4 A pre-paid booking made by the Customer can be cancelled by the Customer up to 24 hours prior to the date and time for which the service has been booked with a full refund made, less 25% administration costs for the price of the original booking, if pre-paid. If a booking is cancelled within 24 hours by the Customer, no refund will be made if pre-paid by card and if on account, the full cost of the job will be applied to the Customer’s account. If the Customer fails to show for the stipulated booking time, the Company reserves the right to charge the Customer for the full cost of the job; therefore no refund will be made if pre-paid by card and if on account, the full cost of the job will be applied to the Customer’s account.

2.3.5 The company accepts no liability in the event of a booking time not being met as all bookings are taken subject to availability and will arrive as close to the booking time as possible. In the event of any other missed connections due to the booking time not being met, the company will not accept any responsibility, i.e. train, flight, coach or sea crossing costs.

2.3.6 The Customer and Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the Booking is made.  The Company allows 5 minutes of complimentary waiting or loading time when picking up Passenger(s).  In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within the 5 minutes complimentary time, the Company/Driver reserves the right to charge the Customer a Waiting Time Fee for the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 5 minutes.

2.3.7 In the event that the Customer requires the Company/Driver during the course of the Original Journey to make any alterative pick-up(s) or collection(s) of Passenger(s) during the course of the Original Journey or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company.

2.3.8 In the event that the Customer requires more than four (4) passengers to travel in a Passenger Vehicle additional charges will be levied by the Company for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four.  A child under the age of 16 years old constitutes a passenger, (which includes infants and babies).

2.3.9 The Company/Driver shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any charges due to the Company/Driver.

2.3.10 The Company reserves the right to charge the customer an uplift in fares for journeys e.g. bookings made during busy/festive/religious periods, adverse weather conditions/poor road conditions.

2.3.11 The Company reserves the right to change the fare structure from an original estimation to the latest fare structure due to 2.3.10

2.4 Meet & Greet Service

2.4.1 Whilst every effort is made to ensure the ‘Meet & Greet’ service is honoured, the Company does not accept any responsibility for any delays of this service, caused due to circumstances beyond our control, such as traffic congestion, delayed flights, security alerts etc, this list is not exhaustive.

2.4.2 Meet & Greet fees are charged at £20 per booking. The fee includes, up to 15 minutes of Complementary waiting time (after the original booking time), and up to 15 minutes of car park fees. If the time exceeds 15 minutes, then the Company/Driver reserves the right to charge the Customer a Waiting Time Fee and an additional airport car park waiting time fee.

2.4.3 All car parking fees, toll, clean air charge (CAZ) congestion charges will be chargeable to the Customer for all collections which also include from airports, seaports, international and domestic train terminals.

2.4.4 Birmingham Airport’s Premium Drop & Go car park fees:
A minimum £3 car park fee is applied for the first 15 minutes, the cost rises to a £8 fee between 15 & 20 minutes, £13 fee between 20 & 25 minutes, £18 fee between 25 & 30 minutes, £23 fee between 30 & 35 minutes, £28 fee between 35 & 40 minutes, £33 fee between 40 & 45 minutes, £38 fee between 45 & 50 minutes, £43 fee between 50 & 55 minutes, £48 fee between 55 & 60 minutes. After 60 minutes, an added £5 fee is charged for every 15 minutes or part thereof (please note, these car park fees are charged by Birmingham Airport and not by the Company).

2.5 Passenger Services – General

2.5.1 In accordance with any relevant UK legislation and regulations the Company keeps records of bookings in line with legal obligations. The Company may, in its absolute discretion, decline to accept any Booking.

2.5.2 The Company shall use reasonable endeavours to provide a Passenger Vehicle and in good working order of the type specified by the Customer (or, in the event that such a vehicle is not available, a reasonable alternative vehicle) within any time for so doing  given by the Company or within a reasonable time.

2.5.3 In providing the Passenger Services, a Driver shall choose, at their sole discretion, the route from the Collection Address to the Customer’s destination.  If a Customer requests that a specific route is taken, any price estimated in respect of such journey may be amended.

2.5.4 Domestic animal bookings are not guaranteed. It is to the Drivers discretion on whether domestic animals are allowed into their vehicle. Domestic animal bookings can also be refused by the Company if no vehicles are available at the time of booking. Customers must inform the Company at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate and/or be suitably restrained.  The Company and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle. Guide dogs are permitted to be carried in any Passenger Vehicle.

2.5.5 Passengers are not permitted to smoke or vape in any Driver vehicles.

2.5.6 Passengers are not permitted to consume illegal substances in any Driver vehicles.

2.5.7 Passengers shall not consume alcohol in any Passenger Vehicle except with a written email permission of the Company and the Company reserves the right to decline carriage to any Passenger who, in its opinion, is intoxicated.

2.5.8 The transportation of items e.g. luggage in a Drivers Vehicle shall be permitted at the discretion of the Company/Driver. The Driver may assist the Customer with the loading and unloading of their luggage from the Drivers Vehicle at the Drivers discretion.

2.5.9 The Company accepts no responsibility for the loss or damage to any items which is transported in a Drivers Vehicle.  The Customer acknowledges and accepts that any items stored in the Drivers Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when removing items from the Drivers Vehicle.

2.5.10 Passengers are required to comply with current customs laws and regulations and the Company shall not be responsible for any delays caused by any failure to comply with the same.

2.5.11 All Passengers are required to use seatbelts at all times.

2.5.12 A Customer must be a minimum of 18 years of age to undertake a journey when unaccompanied. Anyone to undertake a journey under 18 must be accompanied by someone 18 years of age or older on any journey excluding the Driver. The Driver can refuse any unaccompanied persons that they believe are under the age of 18. The Company does not accept any additional responsibility for any persons under 18 who travels unaccompanied in a Drivers Vehicle.

2.5.13 The Company/Driver reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors, Driver or to fellow Passengers.  The Company is committed to providing services in accordance with the Equality Act.  The Company will do what it reasonably to assist those who are not capable of boarding and descending a Passenger Vehicle unaided.

2.5.14, The Company reserves the right to charge a minimum £25 cleaning charge in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Drivers Vehicle. Subject to the excess of the soil, the fee could rise significantly due to the Driver losing working hours as well as the cleaning charge.

2.5.15 Any dates, periods or times specified by the Company in connection with the performance of the Passenger Services are estimates only and time shall not be of the essence for the performance by the Company of its obligations under the Contract.  The Company makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customer’s stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a director of the Company.

2.5.16 Any identifiable lost property will be handed into a local police station by the Company/Driver, Examples of identifiable properties are driving licenses, passports, wallets/purses, mobile phone, laptops etc.

Non identifiable lost property will be retained by the Company for a period of 6 weeks after which time any unclaimed items may be claimed by the person who handed in the property.

Perishable goods, such as frozen foods, dairy products, fruit and vegetables will be disposed of at the discretion of the Company.

The Company’s lost and found property procedure of storage and handling is defined in terms of its classification and value and treated appropriately. Any lost property brought in by a Driver will be recorded in the Company’s ‘property found register’ and kept in secure place for a maximum of 6 weeks after which time will be handed over to a charity, recycled or lesser valued items such as umbrella’s, will be placed in the general waste. The Company shall not be responsible for any property left by Passengers in any of the Drivers Vehicles.

In the case of cash, unclaimed monies may be donated to charity.
This policy relates to all property, internal or external.

Claimant(s) must present valid identification; sign for all items claimed and record their full name and address. Under no circumstances will found property be released without verification of identity and a signature.

Claimant(s) wishing to pick up lost property that has been dropped to the LetsRide office can only do so during office hours, Monday to Friday 9am to 5pm.
Claimant(s) wishing for lost property item(s) to be returned to them directly/immediately, will be charged a fee (fare) based on the Drivers current location to the Claimant(s) location.

2.5.17 The Company accepts no responsibility for estimating pick up times or any ‘times of arrival’ (ETA) on the customer’s behalf. It is at the customers own judgement and discretion when placing bookings etc.

3. COURIER SERVICES

 3.1 Credit and Debit Card Services

3.1.1 When making a Booking for the Credit and Debit Card Services, the Customer must elect to pay the Company for the Services either by way of a credit card or a debit card payment, details of which shall be processed by the Company or Driver.

3.1.2 In consideration for the performance of the Credit and Debit Card Services, the Customer shall pay the Charges by way of a credit or debit card payment in accordance with clause 3.1.1.

3.2 Cash Services

3.2.1 When making a booking for Cash Services, the contract shall be made as between the Company, acting as agent for the Driver, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the Driver in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the Driver and the Customer.

3.2.2 In consideration for the performance of the Cash Services, the Customer shall pay the Charges to the Driver (as principal) upon completion of the Services (i.e., upon arrival at the agreed destination) or earlier if the Driver shall, at their absolute discretion, decide.

3.2.3 In respect of Cash Services, payment shall be made in sterling and the Driver shall only accept any other form of payment by their own discretion.

3.2.4 For the avoidance of any doubt, the Customer shall not be charged VAT in relation to the payment for any Cash Services.

3.3 General – Courier Services

3.3.1 The Company shall use reasonable endeavours in respect of the Courier Services, to deliver all Goods consigned for delivery to the delivery address given by the Customer within any time for so doing given by the Company or within a reasonable period of time and any receipt obtained by the Company in respect of delivery of Goods shall be conclusive as to time and place of delivery.

3.3.2 The Customer warrants to the Company that all Goods consigned for delivery are adequately packed and labelled with the details of the identity and the address of the party to whom they are to be delivered as well as the return address of the Customer.

3.3.3 The Customer shall not consign for delivery and the Company shall not be required to undertake delivery of the following:

3.3.3.1 any Goods which are radioactive, toxic, inflammable, explosive, noxious or otherwise of an inherently dangerous nature;

3.3.3.2 any Goods that have an intrinsic value of over £1,000 unless that value has been notified to the Company, in writing at the time of booking the Services and the Company has agreed to undertake delivery thereof in writing;

3.3.3.3 any Goods, the possession of which is illegal or which it is illegal to export under English Law or the law of any country to or through which delivery is to be made;

3.3.3.4 any Goods of a perishable nature that may deteriorate in transit;

3.3.3.5 any Goods that are fragile and/or that are likely to be damaged in transit unless the precise nature of the Goods has been notified to the Company in writing at the time of making the Booking and the Company has agreed to undertake delivery thereof in writing; and

3.3.3.6 any bullion, precious metals, cash (coins or banknotes) precious stones, jewellery, antiques, works of art, livestock, animals or foodstuffs unless the precise nature of the Goods been notified to the Company, in writing at the time of making the Booking and the Company has agreed to undertake delivery thereof in writing.

3.3.4 Where the Customer consigns such Goods for delivery as are prohibited by Clause 3.3.3

3.3.4.1 The Company shall be entitled to return, destroy or otherwise dispose of such Goods as the Company shall, in its absolute discretion, see fit and the Company shall have no liability to the Customer whatsoever in respect of such Goods howsoever arising, and

3.3.4.2 The Customer shall indemnify the Company in respect of all resulting costs, expenses and losses incurred by the Company.

3.3.5 The Company/Driver shall have absolute discretion in respect of any Goods consigned for delivery as to the means of delivery, route and method of delivery, handling, storage and transportation thereof unless agreed otherwise in writing.

3.3.6 Any dates, periods or times specified by the Company in connection with the performance of the Services are estimates only and time shall not be of the essence for the performance by the Company of its obligations under the Contract and the Company makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customers stipulated time period (if any) and/or within any time period stated by the Company unless expressly agreed in writing by a director of the Company.

3.3.7 The Company does not insure any Goods consigned for delivery.  It is therefore the responsibility of the Customer to ensure that all Goods are appropriately insured.  The Company accepts no liability for any loss or damage to any Goods, subject always to clause 6.6.

3.3.8 The Company shall be entitled to exercise a lien over any Goods belonging to the Customer in its possession pending payment of any Charges due to the Company.

3.3.9 Each delivery of Goods shall be accompanied by a delivery note which shows the date of the delivery and any other relevant information.  Upon delivery of the Goods, the Customer, having had a reasonable opportunity to inspect the Goods, shall sign the delivery note as confirmation that the Goods have been delivered and that no damage has been caused to the Goods in transit. Where the Customer believes that the Goods have been damaged, the Customer should inform the Company without delay.

4. ACCOUNT SERVICES

 4.1 Bookings and Charges

4.1.1 Prior to making any Booking for Account Services, the Customer must first open an Account with the Company.

4.1.2 When making any Email Bookings for Account Services, if applicable, the customer must quote the requested Password.  If the Customer fails to do so, the Company shall not be obliged to perform the Account Services.

4.1.3 The Company shall be entitled to assume that any Booking made in accordance with this clause is duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto.

4.1.4 In consideration of performance of the Account Services, the Customer shall pay the Charges, the administration fee (without set off or deduction), as invoiced by the Company, within 14 days of the date of invoice (the “Due Date”).

4.1.5 Payment shall be made by direct debit or BACS (which is the Company’s preference).

4.1.6 The Company shall invoice the Customer monthly in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing.

4.1.7 In the event of non-payment of any Charges by the Due Date, the Company shall be entitled to charge and the Customer shall pay interest at a rate of 10% per annum on any amount outstanding until payment is made, both before and after any judgment.

4.1.8 The Company may, at any time, set a limit on the total credit given and due by any Customer at any one time and the Company shall not be obliged to provide Account Services once that limit has been reached. Any such limit shall be notified to the Customer in writing by the Company.

4.1.9 Any dispute in respect of the Charges shall be submitted, in writing, within 14 days of receipt by the Customer of the relevant invoice.

4.1.10 All account work is a vatable service subject to VAT charges at the current rate.

4.1.11 When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to the Company as at the date of termination.

4.2 Passenger Services

Clauses 2.3 and 2.4 of these Terms shall apply to all Passenger Services made in accordance with this clause 4 by an Account Customer.

4.3 Courier Services

Clause 3 of these Terms shall apply to all Courier Services made in accordance with this clause 4 by an Account Customer.

5. GENERAL

The following clauses apply to all Passenger Services and all Courier Services, including Account Services.

5.1 These Terms shall be incorporated and form part of all Contracts for the provision of the Services by the Company to the Customer.

5.2 Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

5.3 No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall:

5.3.1 affect that right, power or remedy; or

5.3.2 operate as a waiver of it.

5.4 The Customer agrees to indemnify and keep the Company fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Company as a result of the negligence, acts or omissions or default under the Contract by the Customer, or any Passengers, employees, agents or subcontractors.

5.5 The Customer shall be liable for any damage caused by Passengers to any Driver Vehicle.

5.6 Subject to the following provisions of this clause 6, except in respect of death or personal injury caused by the Company’s negligence, or that of its servants or agents, the Company’s liability to the Customer for loss and/or damage caused by the negligence of the Company and/or its servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:

5.6.1 in relation to the Services generally, the Company’s liability shall not exceed £150;

5.6.2 in the case of lost or damaged Goods (including where relevant luggage of Customers travelling in Driver Vehicles), the Company’s liability shall not exceed £150 unless the Customer has notified the Company that the Goods have a value in excess of £150 and the Company has agreed in writing to be responsible for the repair or replacement of the Goods up to a greater value and the Customer shall indemnify the Company against any Passenger claiming sums in excess of such limits.

5.7 To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services to in accordance with clause.

5.7.1 The Company shall use its reasonable endeavours to ensure that it only sub-contracts the Services to such third parties that have at least the minimum insurance cover required in the third party’s country of operation.
If the Company is aware that a third party does not have a level of insurance coverage which the Company would expect, the Company reserves the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.

5.8 The Company shall not be liable to the Customer for any loss of anticipated savings, business revenues, or profits whether categorised as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

5.9 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Company’s obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Company’s reasonable control.

5.10 The Company shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to the Company by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within fourteen days of the occurrence of the circumstances giving rise to the claim.

5.11 The Customer acknowledges that the limitations on the Company’s liability as set out in this clause 6 are fair and reasonable in the circumstances having been taken into account and reflected in the level of the Charges.

5.12 Any complaints relating to the Services shall be addressed to the Company and made in writing within 14 days of the event giving rise to the complaint.

5.13 Termination of this Contract shall be without prejudice to any rights and/or obligations of the Company and/or the Customer accruing prior to the date of such termination.

5.14 Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service.

Any notice sent by email shall, in the case of an email sent before 5.30 pm on a Business Day, be deemed served on receipt of a successful transmission notice and, in the case of an email sent after 5.30 pm on a Business Day, at 10 am on the next following Business Day.  Any notice served by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom.  In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery and, in the case of an email, that such an email was duly sent to our current email address, admin@letsridewestmidlands.co.uk, by providing a confirmation email report.

5.15 A person who is not a party to any Contract shall not have any rights under or in connection with it.

5.16 The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.

5.17 If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order to effect, as close as possible, to give effect to the commercial intent of these Terms.

5.18 The Company reserves the right to amend these Terms at any time upon written notice to the Customer.  Notice of non-material amendments to these Terms shall be posted on the Company’s website.

5.19 These Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

6. DRIVERS 6.1 On making a booking, a licensed private-hire vehicle driver or licensed Hackney Carriage vehicle driver, a “Driver”, will be assigned to your booking and will be responsible for providing you with transport services.

   Details of the Driver and their vehicle will be provided when they are enroute to the Customer.
   In legal terms, the contract for the transport service is not made by the booking but is subsequently made between the Customer and the Driver when the Driver collects the Customer. The contract for transport services is between the Customer and the Driver. The Company is not party to it. The Company used to book journeys acts as a disclosed intermediary for the Driver in connecting the Customers booking to them. If the Customer pays by credit /debit card, LetsRide West Midlands Ltd. will also act as a disclosed agent in accepting payment from the Customer on the Drivers behalf. Please note that the Drivers are not employees nor workers of LetsRide West Midlands Ltd; they are self-employed contractors.

6.2 All driver commission offers are applied for a certain time decided by the company.

The 0% commission offer is applicable to drivers who onboard with LetsRide with the required council documents and can legally undertake jobs to customers. This offer is an introductory offer and is only available from when the company launches for a limited time period decided by the company.

Offers can be amended or withdrawn at any time.